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VTES

Billing

You will receive your monthly billing statement in the mail and payment is due by the due date specified on your bill. If your account is past due and payment is not received by the specified due date, your electric service will be subject to disconnection for non-payment.

Payment

Payments may be made by the following methods:

  • Credit Card or E-Check online at Electric-Biz
  • Checks: Make checks payable to Treasurer of Virginia Tech -- Electric Service
  • Money order
  • Credit Card (Visa, MasterCard, and American Express) in person
  • Cash
  • Direct Debit from your checking account (Direct Debit form)
  • Budget Plan
  • VTES cannot accept payments over the phone
  • There is a $35.00 fee for all returned checks, E-Checks and direct debits.

*Please visit our office or call (540)231-6437 to inquire about the Direct Debit and Budget Plan.


To pay on-line:

Register at https://electricbiz.vtes.vt.edu. Have your latest paper bill handy for required identifiers.

To send your payment by mail:

Please return top portion of your bill with your payment in the envelope enclosed with your bill. Retain the bottom portion for your records.

To pay in person:

Please bring your bill and payment to our office at 601 Energy Drive or to the Bursar’s Office in the Student Services Building at Virginia Tech.

Payments after normal business hours:

A night depository box is available at our 601 Energy Dr. office location (checks or money orders only).

Late Payment

Due to the possibility of disconnection for non-payment, payments made after the due date must be made at our office. Do not mail late payments. Interest and penalty fees will be charged in accordance with guidelines established by the Department of Accounts.

In the event of default on or the return of a check for payment of service, the debtor will be subject to pay a penalty fee, to pay interest at the highest rate allowed by law, and to pay for all reasonable administrative costs, collections costs, and attorney’s fees incurred in the collection of funds due the University.

Non-receipt of statement is not a valid defense for non-payment; it is the responsibility of the individual who has incurred the debt to see that the debt is discharged. In the event the debtor is an employee of Virginia Tech, the debtor agrees to have any delinquent amounts taken through payroll deduction as soon as the account is greater than or equal to 90 days delinquent. The customer agrees to assume all liability for payment of charges until such time that the customer notifies the Virginia Tech Electric Service Office that such service is to be discontinued.

Customer Refunds

To request a refund for payment(s) or overpayments made to your electric service account, please contact the VTES business office by phone at (540) 231-6437. Written request for refund may be required.

Types of Refunds

  • Cash/Check/E-Check/Direct Debit Refund Policy: Payments made by cash, check, e-check, or direct debit are refunded by check to the electric service account holder. Refunds will be processed and mailed to the electric service account holder and may take four to six weeks for receipt of the refund.
  • Credit Card Refund Policy: Overpayments by credit card are refunded back to the payer’s credit card which initiated them. The payer or authorized payer will see a credit on their credit card statement.

Location and Contact Info

Virginia Tech Electric Service
601 Energy Drive
Blacksburg, VA 24061
Phone: 540-231-6437
Email: vtes@vt.edu

Normal Office hours:
8 AM - 5 PM M-F

Location map

Electric Service Rates

For emergencies outside of office hours, please contact the Virginia Tech Police Department

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